Coding Agents As Customer Service Reps

Coding Agents As Customer Service Reps

“The other thing is within the app that I’m building, I have a bug reporting infrastructure, where if someone sees a bug, they tap on a button, the bug sends the logs up and the bug files into a server. And then I have Claude go every 24 hours through all the bug reports and it just fixes them all, by itself, without my having to intervene. And it puts all the fixes into side branches for me to review. And then all I have to do is just review the fixes and say, “Ah, that wasn’t really a bug. That wasn’t a good fix. Don’t ship that.” “Oh, that looks good. Makes sense. Ship it.” I’m just the final gate that decides on what goes out there. Eventually you can see apps being built that way by features, where the users will ask for features, they’ll vote on features, and then there’ll be some tastemaker or maintainer in the cloud who’ll look at that and say, “No, the users don’t know what they want.” Or, “Oh, that makes a lot of sense. We should fix that or change that.” So I think even software development will become a collaborative process with the users and the agents will be handling all of it. Because in a sense, the agents can do perfect customer service. If your customer service was perfect, your customer service person would also be an incredible coder and would be indefatigable. They would be up 24/7. They would be writing code, fixing bugs, responding to people, and they would have no ego if they wrote a lot of code to fix a bug, and then you just threw it all away. So I just find that kind of a feature very compelling. You truly can have one-person, two-person software companies now that can scale to millions upon millions of users and make billions upon billions of dollars. That has happened already in the past with people like Notch and Satoshi Nakamoto, and very small teams like the original Instagram team that just made a huge dent with very few people, or the original WhatsApp team. But I think you’re going to see it more and more now.” Full episode: https://youtu.be/lIUEJqIDPcA